How to join our fantastic team
Wickwoods Country Club, Hotel & Spa - The Country Side Retreat offering memberships, functions, events, treatments and accommodation.
The Business
Our company has been here before ! Back in 2000 Wickwoods was
owned and successfully operated by one of the current directors (
Lee Goossens ) in a different company structure to that of today.
Lee sold the business in 2005. By 2010 the business had become run
down and was bought back by Lee and a number of business associates.
Since then the company has invested £750,000 in refurbishing
the club and there are some exciting plans for the future.
Click here for current vacancies.
The Team
There is a strong team focus here at Wickwoods and the entire team
takes great pride in the service we provide. Our aim is
for our members and clients to be welcomed and served
by staff with commitment,
passion, and an enthusiasm for excellence.
Our Commitment.
Our experienced management team are well aware of the challenges
of providing a fantastic experience for our members and guests. We
are all committed to offering an excellent working environment and
supporting all employees to reach
their personal career goals. You will be provided with
the resources you require and will be treated with respect in a fair,
professional way at all times. We are committed to ensuring our teams are
involved and informed so they have every chance of giving of their
best. We want to help you be the best you can and want to be.
Your Commitment.
While we appreciate your experience and knowledge we are more
interested in your motivation for delivering excellent service and your
personal qualities. These will determine your attitude in the
workplace and your loyalty to the business, your colleagues
and our guests. There are 6 key areas that all our employees at every
level are motivated to achieve. We call these our KEY STANDARDS:
1) Appearance and Personal Presentation. 'Looking our best and creating the right impression at every occasion all through the working day.'
2) Customer Service.
' As simple as a smile, an acknowledgement, listening to and meeting
our members' and guests' needs, helping members and guests to
resolve issues and get the best out of their time in our company. We
are deliverers of personal service to all our members and guests,
ensuring all are treated as individuals.'
3) Team Work.
'Working together to deliver excellence. Realising every action has a
consequence and ensuring all our actions help our colleagues to give of
their best.'
4) Telephone Handling.
'A commitment to ensure that guest service on the telephone matches our
personal face to face service at all times. Creating the right
impression before, during and after a member's visit or guest's
stay.'
5) General Tidiness.
'All taking our share of the responsibility in making sure our hotel,
spa and department look tidy. Protecting our fantastic reputation
and keeping our wonderful Club, Hotel & Spa looking its best at all
times.'
6) Health and Safety.
'Ensuring every person who enters our business has confidence in our
ability to run the business in a safe and healthy way.'
If you would like to join our team our current vacancies are:
- Housekeeper & Bar Tender/Waitress - click here
- Part time/Casual Bar & Waiting Staff - click here
- Chef De Partie Junior Sous - click here
- Kitchen Porter / Commis Chef - click here
Wickwoods Country Club, Hotel & Spa
Shaveswoods Lane
Albourne
West Sussex
BN6 9DY