Privacy and Cookies

Wickwoods Country Club, Hotel & Spa takes its responsibilities towards the security of your information seriously. We are committed to safeguarding your privacy.

This statement explains how we use your personal information and the procedures to protect this.

This Statement is reviewed on a regular basis.

Personal information we may request

To help us provide a great customer experience we need to be able to identify you and distinguish you from our other customers or clients. To do this we may ask you for your name, address, telephone number, email address, job title, and company name. If we need any further personal information we will tell you at the time why we are asking for it and wherever possible give you choices about how it is used.

We will collect information from you when you use our enquiry forms, or when we make direct personal contact (for example, by email or over the phone) in order to conduct business with you.

How we use your information

Wickwoods will only use your information because it is relevant to our dealings with you i.e. for the provision of the goods and/or services that you have requested from us; so it may be used for things such as billing, and customer services depending on our relationship with you.

Marketing

Wickwoods may also use the information you provide to us to keep you up to date and tell you about our products and services; this may include details about our products and services. We will not sell, trade or rent your personal information to others.

You will be able to choose the way you would like us to contact you (for example, by post, e-mail, telephone or fax). We will only contact you using your chosen method(s) and of course, you can change your preferences or opt-out of receiving further marketing communications at any point.

Cookies

What are Cookies?

Cookies are tiny files which contain a small amount of data specific to the site visitor and the website. Cookies are temporarily stored on your computer when you browse through the pages of our website and are required for certain features of our website to work. We use cookies for a number of reasons;

  • To allow users to log in to the Members area and book classes, courts, as well as spa treatments etc.
  • To allow our browser menus to function and remain in position when browsing different pages.
  • To track user activity, such as number of site visitors and to identify popular and successful content, as well as finding ways to improve the website for our users.
  • To implement Twitter ‘Tweet’ buttons in our news articles.
  • To add Google maps to our contact pages.

Please note that none of the cookies on our website can cause harm to your computer and no personally identifiable data is stored within them.

We currently use an ‘implied consent’ policy which means that we assume you are happy with the usage of cookies. If you are not happy with this, you should either delete Wickwoods cookies after using our website or use your web browsers anonymous browsing features (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.)

If you choose to disable cookies on our website, some of the features will not be able to function properly and may affect your browsing experience. You will also not be able to log in to the Members Area or make bookings etc.

The following table’s list the various cookies we use on our website, along with a description of what they do.

Protecting your information

Wickwoods takes its responsibilities towards all its information very seriously and we have robust security and data protection compliance measures in place to make sure your personal information is protected against unauthorized or unlawful disclosures or accidental or unlawful loss.

What happens if you are unhappy about how we use your personal information?

In the first instance you should get in touch with Wickwoods via the contact options within the website.