- Cancellation Policy
- Should you find you are unable to visit us then we can issue you a full refund if we are informed more than 2 weeks prior to the booking. Cancellations within 2 weeks of the booking or a no show would be non-refundable.
- Credit Card Authorisation
- We require full payment upon booking to secure the room.
- Reception opening hours / check in / check out
- Reception is open between 6:30am – 10:00pm Monday – Saturday and 7:00am – 8:00pm Sunday
- Check in is between 2:30pm and 10:00pm Monday – Saturday, 2:30pm and 8:00pm Sunday
- Check out is by 11:00am
- Payment options
- We are happy to accept the following payment options.
- Cash
- American Express
- Maestro/Switch
- Mastercard
- Visa
- We are happy to accept the following payment options.
- Pet Policy
- Please note pets are not allowed on the premises at any time with the exception of guide dogs.
- Facility Charges
- Please note as our comprehensive facilities are part of an independent members club we charge £10.00 per person per day for hotel guests.
- Parking
- Parking is free of charge for residents of the hotel
- Taxes
- All taxes are included in the room rates
- Children’s Policy
- Wickwoods is predominantly adult orientated and as such, we are unable to accommodate children under the age of 18 within the hotel. With the exception of those attending a function at the venue.
- Noise
- Due to the close proximity of our bedrooms we kindly ask our guests to be respectful of other guests and keep the noise down at all times.
- Disabled Access
- For hotel access/mobility information, please call reception on 01273 857567