1. Cancellation Policy
    • Should you find you are unable to visit us then we can issue you a full refund if we are informed more than 2 weeks prior to the booking. Cancellations within 2 weeks of the booking or a no show would be non-refundable.
  2. Credit Card Authorisation
    • We require full payment upon booking to secure the room.
  3. Reception opening hours / check in / check out
    • Reception is open between 6:30am – 10:00pm Monday – Saturday and 7:00am – 8:00pm Sunday
    • Check in is between 2:30pm and 10:00pm Monday – Saturday, 2:30pm and 8:00pm Sunday
    • Check out is by 11:00am
  4. Payment options
    • We are happy to accept the following payment options.
      • Cash
      • American Express
      • Maestro/Switch
      • Mastercard
      • Visa
  5. Pet Policy
    • Please note pets are not allowed on the premises at any time with the exception of guide dogs.
  6. Facility Charges
    • Please note as our comprehensive facilities are part of an independent members club we charge £10.00 per person per day for hotel guests.
  7. Parking
    • Parking is free of charge for residents of the hotel
  8. Taxes
    • All taxes are included in the room rates
  9. Children’s Policy
    • Wickwoods is predominantly adult orientated and as such, we are unable to accommodate children under the age of 18 within the hotel. With the exception of those attending a function at the venue.
  10. Noise
    • Due to the close proximity of our bedrooms we kindly ask our guests to be respectful of other guests and keep the noise down at all times.
  11. Disabled Access
    • For hotel access/mobility information, please call reception on 01273 857567