Spa Manager

Feel truly proud of what you do each and every day, and join an award-winning team at one of the most progressive lifestyle venues in Sussex. Having established a highly-renowned hospitality, lifestyle and leisure venue over the last 10 years, we are expanding and therefore seeking experienced staff to join our incredible team. Our success is driven by the genuine passion and dedication of our employees, and we recognise that each and every team member adds value and makes a difference to the team, clients and overall business.

Currently Your Spa offers 3 luxury treatment rooms as well as access to Wickwoods private members’ facilities which included our outdoor Spa garden, hydro-pool, sauna, steam room, pool, award winning restaurant, hotel accommodation, gardens and terraces. There is also a gym, exercise studio and tennis centre.

This role offers an attractive and flexible career opportunity with a wide range of benefits for the right candidate.

The role: 

  • A highly visible management role within the business, requiring you to lead and direct the therapist team . With this in mind you will possess distinct leadership qualities in order to demonstrate yourself as a credible and consistent role model, you will be passionate about delivering excellence in service standards to develop and coach a team skilled in anticipating guest needs and exceeding expectations.
  • Your management duties will also include providing advice and guidance to guests on Spa facilities and services, bookings for treatments, recruitment, staff scheduling, product knowledge & treatment training, as well as supporting marketing with social media and monthly reporting.
  • The ideal candidate will have experience in the latest, high end skin care treatments and come from a beauty background. You should be passionate and determined to drive forward new business, to exceed sales and revenue targets whilst remaining focused on high end service.
  • You will also be responsible for ensuring the department is successfully run on a day to day basis, managing the therapists day, ensuring they have the support to fully perform their role, whilst positioned on the spa reception desk, dealing with any members enquiries as well as welcoming and taking spa client payments. You will also be responsible for stock taking, training, promotions/marketing, rotas/holiday requests, financial reporting of the department income and costs and overseeing the booking system.
  • With the development of new sports facilities and our Spa Garden complete we are keen to move onto the next progressive phase. The next exciting phase is to build our new luxury accommodation lodges and develop more treatment rooms and suites, therefore the management, support and progression of the team to forward the department is intrinsic to this role.

 

Qualifications/Skills/Experience:

  • A minimum of 5 years’ experience within the industry with a minimum of 2 years at management/supervisory level are essential.
  • A proven track record of successfully managing a team is required.
  • Have a passion for providing a five star service at all times
  • The ability to adapt and respond to various situations smoothly and efficiently
  • A team player
  • High standard of personal appearance
  • Experience working with products and treatments associated with Guinot, OPI, and Temple Spa would be an advantage but not essential.

 

Whilst Wickwoods is an easy drive of 15/20 minutes from Brighton, Hove, Burgess Hill, Haywards Heath, Horsham and Worthing. Due to our location, your own transport is essential.

Excellent Package on offer:

  • 28 days holiday (pro rata)
  • Competitive salary
  • Birthday and Employment anniversary gift
  • Free parking
  • Paid break
  • One free meal on duty
  • All expenses paid Christmas party and summer social
  • Genuine investment in your personal development

 

Once passed probation;

  • Discount on Membership, treatments, club event tickets, food & drink
  • Staff quarterly bonus (subject to performance)
  • Access to some facilities once social distancing lift

 

Our success is driven by our team whose quality and dedication drive our business forward. If you believe you have what is takes to provide an elevated level of service and lead our Spa team to develop the further potential then we would love to hear from you.

 

Job Type: Full-time contract, Permanent

Salary: £24,000.00 – £27,000.00

How to apply:

If you would like to apply please contact Chloe via chloe@wickwoods.co.uk

Covid-19 considerations: All customers are required to wear a mask, we have screens up in all customer facing positions, one way systems in place and anti-virus air filtrations systems around the venue indoors.