Your Spa Terms and Conditions West Sussex Wickwoods

Spa Policies, Terms & Conditions

We look forward to welcoming you soon at Your Spa. Prior to your visit, please read our terms and conditions below.

For advice about our terms and conditions, please contact the Your Spa on 01273 857567.

 


 

New Clients

• Please advise our receptionist if it is your first visit to Your Spa, this will allow extra time for your
appointment should it be needed.
• Please arrive 10 minutes prior to your appointment. We will require you to fill out our client questionnaire.

Deposits

• Appointments over 2 hours require a 100% deposit to secure the booking.
• Spa Days must be paid in full upon booking.

Appointment Times

• All times stated in this booklet include consultation and changing time before and after your treatment.

Arrival Time

• Please arrive 10 minutes before your appointment to relax and unwind.
• Should you arrive late, your treatment time may be reduced but you will be charged the full price.

Cancellation Policy

• Treatments – we require 24 hours notice to cancel an appointment. If cancelled within 24 hours of the
appointment will be charged at 50%. This still applies if you wish to reschedule. Should you miss
your appointment, 100% of the booking will be charged.
• Spa Days – we require 48 hours notice to cancel. Within 48 hours will be subject to a 50% cancellation
charge, this will still apply if you wish to reschedule. If a Spa Day is missed or cancelled on the day,
100% of the booking is non-refundable.

Spa Days

• Spa Days must be paid in full upon booking.
• 50% cancellation charge will be applied if you cancel within 48hrs to your booking, this will still apply
if you wish to reschedule.
• If a Spa Day is missed or cancelled on the day, 100% of the purchase price is non-refundable.
• Spa Days are available to over 18’s only.

Gift Vouchers

• Gift Vouchers must be redeemed within the date stated on the voucher.
• Gift Vouchers are not exchangeable for cash and cannot be replaced if lost or damaged.
• The voucher must be presented on the day of your treatment.
• Missing your appointment will forfeit 100% of the vouchers value.

Offers & Loyalty

• Collect your Loyalty Card to earn reward stamps towards a £10.00 voucher (see T&Cs)
• View our monthly Your Spa newsletter to read current offers and top seasonal tips.
• Pick up your copy of our Your Spa newsletter at the spa or download it online.
• View our Facebook and Twitter for our special offers @WickwoodsClub.

Use of Wickwoods Facilities

• As a non-member, the use of the Club facilities is subject to booking a Spa Day
• As a non-member, the use of Club facilities cannot be purchased.